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Different Numbers

First Poster

Hi there, I have the new S8 but I kept my old number. What I've noticed is that, when I go into settings-about phone- My phone number the phone number is the number that was on the new sim card not my old number that I got changed over. How can I change this to my old number as it is affecting apps like lookout. Thanks in advance Paul

1 REPLY 1
Pathfinder

Hey @Sniffey17.

If you have transferred your existing number to another SIM card/ network, the SIM given to you may have been previously assigned to a different number. So, although the number appears different in settings you will have your number if someone were to call you. However, it will not be the one shown in 'About Device'.

It does not cause any issues with the phone but can only be resolved by your Network giving you a SIM which previously had no number assigned to it.

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