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Cant upload pics to FB from my phone

(Topic created on: 14-10-2019 11:20 PM)
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GordonRamsgate
Journeyman
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Screenshot_20191011-232749_Facebook.jpg

Im suddenly not able to upload photos to facebook from my phone. I can't uninstlall fb as it was a preinstalled app... I've tried logging in and out of the app. I've disabled and 're enabled it and obvs restarted my phone. 

 

U can upload pics from my fb account on my pc.

 

I'm at a loss. 

I get the below message when I click on the 'message failed' notification

Ps. I'm not very good with technologyScreenshot_20191011-232749_Facebook.jpg

 

402 REPLIES 402
Sylvain10
Apprentice
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Bonjour J'ai trouvé, cela vient de la nouvelle mise à jour de Facebook. Il suffit de remettre l'ancienne version de Facebook (a télécharger ici : https://facebook.fr.uptodown.com/android/telecharger/2133112 )
et d'attendre que Facebook rectifie leur erreur.
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DPR
Explorer
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Not sure if they tried to switch me to Facebook lite or what...posted one picture under changes they made this morning and Facebook is now back to current update program and problem...again unable to post pictures. Unclear what is going on just that Facebook still needs to fix their update glitch so us ie. Samsung users can post pictures...So below post is updated and can't post pictures again...Please I encourage all having this issue to continue to report bug to Facebook...

 

SEE ABOVE UPDATE

I Went to Facebook.com and sent feedback...all associated blogs and resent bug report...now have small font a different format and pictures are all filed and separate guess to fix. But I can now post pictures...not sure who did what...but try to send feedback to Facebook and continue to post bug. I don't know if I am on Facebook lite now but that is the latest they filed each photo. So maybe a temp. fix not sure...

RpBP
Mastermind
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Hi @DPR and Welcome to your UE Samsung Community, you can try, open main face app and try to upload a PIC, or desinstall in 1 minute Facebook Little, check with main Facebook app if you can upload pics again and if it works then our problem could be fixed, if not, reinstall Facebook little again and test again when new Facebook main app update arrive to us.:thumbs-up-sign-emoji-modifier-fitzpatrick-type:

Knsue1
Explorer
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What
SimonSK
Journeyman
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Can i have a support session with you? So I can see this issue, and try and troubleshoot it for you? Find me on FB SimonSK.
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SimonSK
Journeyman
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Can i have a support session with you? So i can try and troubleshoot the issue from your device? Find me on FB Simon SK
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RpBP
Mastermind
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I let you instruction again @SimonSK and you are welcome:

 


@RpBP wrote:

We have next temporal solutions showed in page 1 of thread. The solutions were tested by users and me to check funcionalities.

 

----HERE WE HAVE SOME TEMPORAL SOLUTIONS ----

 

At the moment and for diferents reasons, we are using a tab with facebook registered in our web browse to upload files, the rest of part are working fine in Facebook.

 

Other people downloaded and install the Little version for Facebook to upload pictures, Facebook Lite, and it works fine too.

 

Other users with more experience, was trying others options with repositories of old app versions and blocking updates for the new FB APP, and it worked for someones.

 

Those are the instants provisional as temporal solutions. We are working hard to complete and restore a full and useful Facebook updated version.

 

--PLEASE DO NOT SPAM WITHOUT INFORMATION ABOUT ISSUE AND LET TO WORK TO THE SPECIALISTS (NOT ME)--

I hope the issue is fixed soon for you

Thanks @


Good night all

SimonSK
Journeyman
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Thanks for the workaround with this, but am looking to learn more, and try and fix the issue. Sharing is knowledge, and learning about the issue in hand is the key to understanding why this happened in the first place.
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Lumos
Apprentice
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No. Because whatever it was fried my phone. After 4 hours of tech support and a factory reset, the phone is useless.

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Nailchickee
Apprentice
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I will try to find you later tonight..its super frustrating that all if a sudden I can not load puctures to my business page..ugghhhh

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