12-10-2019 08:27 AM
Im suddenly not able to upload photos to facebook from my phone. I can't uninstlall fb as it was a preinstalled app... I've tried logging in and out of the app. I've disabled and 're enabled it and obvs restarted my phone.
U can upload pics from my fb account on my pc.
I'm at a loss.
I get the below message when I click on the 'message failed' notification
Ps. I'm not very good with technology
Solved! Go to Solution.
14-10-2019 10:19 AM
14-10-2019 10:29 AM
(BRAZIL) (SOLVED) I solved this by installing Facebook Lite. I uninstalled the common Facebook and put the Lite, so I was able to upload the photos. I didn't update the Samsung J7 Neo anymore, after I updated the screen it didn't turn on (and other problems; I'm using the factory software now and It insists on updating).
14-10-2019 10:54 AM
We have next temporal solutions showed in page 1 of thread. The solutions were tested by users and me to check funcionalities.
----HERE WE HAVE SOME TEMPORAL SOLUTIONS ----
At the moment and for diferents reasons, we are using a tab with facebook registered in our web browse to upload files, the rest of part are working fine in Facebook.
Other people downloaded the Little version for Facebook, Facebook Little, and it works fine too.
Other users with more experience, was trying others options with repositories of old app versions and blocking updates for the new FB APP, and it worked for someones.
Those are the instants provisional as temporal solutions. We are working hard to complete and restore a full and useful Facebook updated version.
--PLEASE DO NOT SPAM WITHOUT INFORMATION ABOUT ISSUE AND LET TO WORK TO THE SPECIALISTS (NOT ME)--
I hope the issue is fixed soon for you
Thanks @
14-10-2019 11:05 AM - last edited 14-10-2019 11:06 AM
Hi all,
Thanks for letting us know about this one – and for the efforts of folks trying to help and sharing what has worked for them.
From reading what you guys have said it very much looks to be an issue with the Facebook app itself.
If you’re able, as soon as you encounter the error, please send an error report with log files to our software team via the Members app:
Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.
That will enable them to analyse what’s happened in this instance.
Also, if you've not done so already, please contact Facebook and their app developers to let them know too (contact details on the app’s Play Store page here.)
In the meantime, I’ve marked a couple of posts containing some workarounds as 'solutions' to help others easily find them.
14-10-2019 11:34 AM
Hey....I haven't been able too either for a few days..I can on my laptop which transfers to phone but not independently on my phone. I can upload txt but NO photos. I can on instagram. I also keep getting those error messages. I've tried deleting FB and reinstalling..updating all apps....phone off and back on...deleting cache...h.e.l.p.
14-10-2019 11:48 AM
I'm in same boat as rest of you guys and have been since Thursday. How will we know if and when this has been fixed? And will we be able to reload regular Facebook when it is fixed? Sounds like someone has hacked and put a bug in facebook app to me and my IT son.
14-10-2019 12:08 PM
14-10-2019 12:18 PM
Please do let all those who have reported this issue know when it's been resolved and if we can reload Facebook or just keep facebook lite.
14-10-2019 03:52 PM
14-10-2019 04:09 PM
Hi, I would love to uninstall the updates, but the three dots only give me the option of uninstalling facebook, not the updates, and I've done that and it just comes on the same, not able to upload pictures. Any ideas? Thanks