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Cant make or receive calls and text messages

First Poster

Hi All recently got a new s8+. But since last week I can't make or receive calls and text messages. I called vodafone and spent 45 mins on the phone trying to get it working, no joy. They told me to go to a vodafone store and have them look at the SIM card that it might need replacing. So I did that, and they changed my SIM. My phone worked for about 30minutes then it's stoped working again. Has anyone else had this issue with the s8+ 

Thanks in Advance.

6 REPLIES 6
Superuser I
Superuser I

Hello @Rjboots

 

As a process of elimination can you insert your SIM card in another phone to see if anything changes ?

 

Does this issue happen everywhere you go or where your staying ?

 

A Samsung Service Centre or Samsung Experience Store will be able to help you further with this situation by performing a diagnostic. 

 

Vodafone UK offer a 30 day cooling off period where a person can have the phone swapped out. 

 

 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Thanks for the reply. Going back to the Samsung store is my next step. Just finding time to get there with work is a real hassle. My problem happens everywhere. Nobody has been able to reach me since last week. Real frustrating. I haven't tried using my since in another phone yet. But I have changed my SIM card through Vodafone on Saturday so im guessing it will work in another phone. 

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Navigator
If a sim card has been replaced then it would eliminate a fault with the sim your best option in this instance would be to do a possible back up and factory data reset as this could possibly solve your issue and also save you time and hassle by taking it to a support center. If you need help backing up then call 0330 726 7864 and ask for remote support they will do the back up for you free of charge.
First Poster

Thanks very much. I will try this now, hopefully this gets it working.

Navigator
good luck hope it works out for you
AntS Moderator
Moderator

Hi @Rjboots. Any joy for you? 


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