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Camera help j5

Apprentice

i wonder if anyone has developed a fault using their camera on the J5 mobile phone. All  my photos have a black blemish. Thanks in advance 

 

2 REPLIES 2
Superuser I
Superuser I

Hi @Chelli35

 

Can you upload a sample photo on your thread ?

 

Is this happening with all your photos ?

Is there any scratch / damage to your camera lens ?

Can you try another Camera App ?

 

If you have a Samsung Experience Store or Samsung Services Location they could look at the phone for you. 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

1500882747008222071488.jpgBlack spot and i think all of my images are darker than usual i will test this today tho

This happens with all photos taken with the back camera. The front camera ie selfi takes fine pics. The lens looks ok no marks on and i have not dropped it or anything. Ive not used a diff camera app to test this tho thanks in advance for your advice  

 


@BandOfBrothers wrote:

Hi @Chelli35

 

Can you upload a sample photo on your thread ?

 

Is this happening with all your photos ?

Is there any scratch / damage to your camera lens ?

Can you try another Camera App ?

 

If you have a Samsung Experience Store or Samsung Services Location they could look at the phone for you. 


 

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