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C9pro failed to upgrade from android 6.0 to 8

First Poster

what could be the reason for my samsung galaxy c9pro failing to upgrade from android 6 to the latest android 8 oreo?

I turned on automatic update while conneceted to wifi but no software updates come up.

When i try it manually, it tells me that latest software is already installed.

I dont know why this has happened.

Could you tell me what i can do to ensure my phone upgrades.

I love it so much.

 

1 REPLY 1
TracyR Moderator
Moderator

Hey @Mukaaya

 

All the signs point to your phone being on the latest version available for that model. 

While I'm not sure what software the C9 Pro goes up to as it's not a EU device, the signs are the same.

 

There doesn't seem to be anything wrong with your phone, it's just reached it's maximum capabilities. 

 

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