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Brand New S3 does not wake up upon raising arm

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My new S3 virtually refuses to wake up at all when lifting or turning my arm up .I can try many many times slow or fast. It doesn't wake up. I have that gesture turned on .But I cannot find a sensitivity setting .is there any way to fix or adjust this? The watch is useless unless I have both hands free so I can turn the dial to wake up .

Superuser I
Superuser I

You could try a reset if that feature is turned On but isn't working @RogerThat


If no joy then if this was my watch I'd ask the seller of the watch to swap it out. 



Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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