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Bluetooth issue on Galaxy S8

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I have always been able to pair my portable speaker to my phone but now cant.

If i go into settings and apps there is no sign of the bluetooth in order to empty the cache

All updates have been done, I have restarted my phone, toggled the air plane mode, bluetooth mode - am stuck now as the phone is just not picking it up whereas it did a few weeks ago - any ideas?

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AndrewL Moderator
Moderator
@Sam100: Head into Settings > Apps > 3 dots (top right) > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache / data. Please can you also try restarting the phone in Safe Mode via the steps below and attempting the connection again. If you're able to proceed without issue then please restart the S8 and delete any recently installed third party apps.

Turn the device off > Press and hold the Power key > Release the Power key when the S8 logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting.

If the problem persists then run the hardware test: Samsung Members app > Diagnostics > Test Hardware > Run through the Bluetooth test. If you get any errors or 'fail' messages then you may wish to visit a Samsung Support Centre to arrange an inspection. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/
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