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Backup with Kies won't work

New Member

I'm currently wanting to backup the contents of my phone using Kies. I'm using a Galaxy J5 but neither Kies nor Kies3 will work. Kies won't recognise my device, which I think is due to the fact that my current version of android is 5.1.1. However, when using with Kies3, it recognises my device but then says that SmartSwith would be more useful, then it disconnects. I can manually back everything up, but I end up having to deal with far too many folders and using a lot of time to continuously move files and folders. Is there anything else that I could use to backup my phone without having to do it manually?

AntS Moderator

Hi @Divergent.


Were you unable to download Smart Switch? The link for it is here.


 Say "Hello!" to the Community in The Introduce Yourself Thread.

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