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Apple Music - not compatible with S8+?

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First Poster

Signed up for 6 months free Apple Music with EE only to find I am unable to install it, apparently due to the S8+ not being compatible. 

Spoke to EE, Google and Apple so far with everyone passing the buck. Been on many forums with some people claiming they had no problems and many others with exactly the same problem.

Screenshot_20170511-093852.png

 

 

Whilst trying to install it, a dropdown list appears telling me I can install it on my S6, which I obviously don't want to do.

Anyone else have any ideas, other than installing a different apk?

"Do, or do not, there is no try..."
2 ACCEPTED SOLUTIONS

Accepted Solutions
Explorer

Just download aptoide app from Google and download apple music from there instead. 

First Poster
This post is years old, as in when the s8 first came out. The issue has now been fixed.

Congratulations to the few who actually commented on something relevant to either the s8 hardware or apple music software.

To the masses, who ignored the thread title and proceeded to yap on about how to (illegally) rip the audio - shame on you. Not because it's illegal, but because (like in so many forums) you answered with irrelevant data. Stick to the topic. If you don't have a comment that is a solution to the question, don't feel the need to answer.

Like I said, this was solved years ago - but people continue to post how to rip the audio. It was never asked for.

Nothing to see here, move along...

"Do, or do not, there is no try..."
10 REPLIES 10
Voyager

Hey @racoonjuggler! I'll look into this and will get back to you as soon as I can. 

Voyager

Hi @racoonjuggler! I've spoken with our Product Specialists about this, and they have not found a reason as to why your phone is showing as not compatible with Apple Music. Have you spoken with your network provider about this yet? Please try again and let us know how you get on. :smileyhappy:

New Member
New Member

I have this exact same problem and have also spoken to Google/EE/Apple and they all have passed the buck.

 

Please help as everything else I have tried has failed

 

 

Apprentice

I have just had an S8+ from EE last Wednesday and have Apple Music installed and working on the free 6 months

 

I transfered all data and apps from my Note 4 to the S8+ so it copied Apple music over.. 

 

When I go on my PC to the Google play store it states it is compatible with both my devices, which are the S8+ and my old Note 4..

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New Member

After turning my s8 to battery saving mode I tried installing apple music again a day later and "the device is not compatible"  error disappeared. Hope it can work for you as well. 

Explorer

Just download aptoide app from Google and download apple music from there instead. 

New Member

That works! Got it on my s8+ now.  Thanks!

First Poster

Download an apk (search apple music apk and apkpure is a good website)

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