I already sold my A5 2017 because i faced the same issue. I'm a former samsung experience consultant. I wasted my money, my savings from my salary that I've worked in your company. I'm not the only one facing the issue here in the Philippines, but the costumers as well. As a consultant of samsung, I have never get so humiliated in my life when costumers ask me about the issue of the phone. But for the faith of the company, we try to cover the issue and told them that the issue will be fix when an update comes.
Is it joke ..??..what is this.. i bought a7 2017 yesterday ..its front camera look sucks..what do you think ..we paid to samsung to take picture of our nose ,eyes only....a series 2017 front camera is useless...i changed my s7 edge which display has a pink line ..now i bouhgt a7 2017 and its camera sucks.. you dont give any value to our money....i used galaxy s2,s3,s4,s5,s6..i am a big fan of samsung phone ..but no more ..you people are sucks now.time to change sansung brand..
This phone will become a beast if you able to fix the front camera's focus thingy. I love this phone and actually paid bucks for this because i thought it is something that ypi can use for a long time. But when I've tried the front camera with friends, Oh God! This is a big problem. How can i possibly captyre every moments if I have this problem. It may a hardware issue but I hope you can help us to fix it. Maybe through a software updatr or troubleshootings. Please help! Before its too late.
I'm from India. I'd bought this smartphone this june. It's not yet completed even 6 months. Whenever I looked at the selfies taken by me, I always wondered that how can I be so bad at taking selfies until the day when I saw a selfie clicked by my cousin. It didn't took me a while knowing there may have some issues with the device. This noon I spent a little time clearing camera app data, resetting the camera app to default and then tried capturing the selfies constantly. It was then only when I got to realise; there's some issue with with my device; I need to visit to the service centre. Before that I considering Google first, which led me to this forum.
At the gooogle page, I got happy reading that 'SOLVED' in the title of the post (that led me to visit all the pages of this post), but I'm much disappointed and outrageous knowing this is such a hell of the MISLEADING TITLE by the forum.
Further, I'm extreme angry knowing how I, actually we were fooled by Samsung.
This need to be fixed by samsung. How can a brand do like this?
We need this issue to be viral on the social media and all, so that Samsung take an action.
I'll think a tons of time before considering a Samsung smartphone!
Thank you all for your feedback. We're sad to hear that you are unhappy with the quality of the photos from your front facing cameras on your 2017 A Series phones. We're also sorry that you feel mislead about the Community accepted solution on the thread, thank you for letting us know - we have now removed this from the thread. We'd like to ask you for your help so that we can investigate your experiences and look to see what we can do.