Since my Galaxy tab A 10.5 was upgraded to Pie in Sept, Smart View no longer has a stable connection to my Samsung tv. Looking around it seems quite a widespread problem and not restricted to any one model or device.
What plans do Samsung have to fix this and how long will we have to wait?
Hi @Ken-H ,
Unsure if you've done this already but are you and any other folks experiencing this able to use the Members app to send error reports with log files on this issue to our software team for them analyse?
Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.
Plus, it's good to know as much info as to what models of Samsung devices this is happening with, and software and app versions too.
Yes - that was one of the first threads I found about this and I've tried everything in it.
My problem is slightly different to theirs - my Tab A 10.5" connects with no problem, every time.
However, as soon as any video plays it starts stuttering (both video and sound) and throws up a "unstable connection" message. This is each and every time, on 3 different tvs. I've even tried using a few 3rd party mirroring apps but they all automatically use the built-in Smart View for the display work.
I also found this thread that says the update to PIE changed the image and video rendering side of things from default Opengl to Skia. If that is the case, I hope someone from SAMSUNG can tell me when they will be either fixing the system Smart View app or releasing a fix for Skia.
PS. Do any of these problems ever get highlighted to tech?
Cheers, @Ken-H .
We've received the error report you sent, but the developers have told us that they weren't able to find data of the Smart View connect in the logs. They've advised trying to capture the log files immediately after the issue happens.