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Samsung pay not showing an an option for galaxy watch

First Poster

I have checked my sticker and the rest of the box it just says R800, shows my serial number and EAN, however I scanned the EAN barcode and every site that google gives me shows me is portuguese, as per the translate option. So mine does not seem to be a UK model either, if I dont get an email tomorrow will call them they are open a half day at 13p per minute

First Poster
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First Poster

So i called Appliances Direct this morning, they confirmed that non UK watches have been delivered, and they will collect on 8th, and a refund issued in 7 to 10 days. They said they have just been made aware that their watches would not work, with either Samsung Pay or Android Pay. I have now purchased a new watch directly from Samsung, with a free £89 wireless duo charger. This should be delivered on 7th.

 

Got to the bottom of this in the end, thanks to everyone.

New Member

Just press and hold Back Button and samsung pay will come up. 

Observer

I just received my brand new Samsung Galaxy watch purchase off of Amazon with the same issue . No Samsung pay it's a USA version and iam in USA. So do I need to return it?

 

Observer
Wish it was easy I can't figure it out!
Observer

How did u end up resolving this problem?

I have the same issue!

Superuser I
Superuser I

@My5090 wrote:

I just received my brand new Samsung Galaxy watch purchase off of Amazon with the same issue . No Samsung pay it's a USA version and iam in USA. So do I need to return it?

 


It would be an option I'd consider if in your position @My5090  and wanted Samsung Pay as an option to use right now.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

New Member

I have the same exact issue! I thought I had a defective watch so I got another one and I still can't get samsung pay on my watch! 

Navigator

Hi All,

 

There are at least 3 ways (I can think atm from the top of my head) to find out what customer code you have on your Watch.

1.Reset the device and see what language is displayed at the beginning of the setup. If it's English (UK), then you have a UK device and Samsung Pay UK & other UK specific services will be available.

2.Check device full model code (on the website you are purchasing, on the box, customer service, etc.) - for UK it should end with (i'm not 100% sure, but so far this is what I believe) BTU (BT/Wi-Fi) or EVR(4G/BT/Wi-Fi devices purchased from EE):

SM-R800NZSABTU (Silver - BT/Wi-Fi)

SM-R810 (Black & Rose Gold - BT/Wi-Fi)

SM-R805 (Silver - 4G/BT/Wi-Fi)

SM-R815 (Black & Rose Gold - 4G/BT/Wi-Fi)

If the model code (on the website where you are purchasing or on the box) is different (SM-R805FZSATGY / SM-R815WZDAXAC/SM-R810NZDA*****, etc.) then UK specific services will not be available - Pay UK, TfL, etc.

3.If you don't want to reset the device, you can dump a memory log and I can check the customer code in there - I it will be slow and I won't be able to do more that 2-3 devices/day.

 

Hope this helps.


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