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Samsung Health / Fit E Not Syncing All Steps

Apprentice

Samsung Health Version 6.5.0.039 on a S9 with Fit E (5519) software version R375XXU0ASF1.

I really like my Fit E and I think the Samsung Health app is good too....

However... the is a niggly problem in that the total steps from the Fit E do not always sync correctly with the Health app.

I have not drawn any conclusion as to whether the fault  is with the Fit E or the app.

At the time of writing my Fit E is showing 6224 steps while the app (with Galaxy Fit selected) is only showing 6186 steps.

The more steps I have done in a day the bigger the delta can be.

From my observations I think the Fit E is quite accurate as I have from time to time checked the band, counted the next 200 steps and checked the band again.

I know I can select all steps in the Health app but that doesn't help is I did not take the phone with me on the walk, and it's not (least it shouldn't be) a big ask that the steps on the Fit E should be reflected on the Health app after it has synced.

Software Developer somewhere in the UK
If you don't like The Walking Dead... then you're just plain wrong!
Our freedom was not free. Many paid the ultimate price for it.
Z12 - The home of Stringy Thingy
4 REPLIES 4
New Member

I have the same issue, with the new 1-week old galaxy fit e. 

Except, I can see the total steps in the band as 7200 however in the phone/Samsung health it only shows to be 1500 steps. 
I can see that the band, auto detected the walking/running activity and they show that in Samsung health, it even shows the hourly bars - showing me the spike in the morning when I was running but I don't know why today they are not shown in the Samsung health. 
I have restarted the band, Bluetooth and phone. None of it has helped. 
Samsung please help. 
I am using this second band since my last Samsung Fit 2 Pro stopped recording steps, I found that it was a known issue. I don't want to use Galaxy Watches for sports activity.  

First Poster

Same here started yesterday, a few weeks after I got galaxy fit. Its weird since the app extracts the step count from the app. Yesterday I had nearly 3 thousands difference bewteen the band and what the app had recorded from the flex. Please could Samsung look into it? I paid £90! 

First Poster

I did some thinking regarding what I've done just before it went wrong and realised I enabled access to location in shealth app. I disabled it this morning and both counts are even now. Could this be that the app corrects steps that aren't steps like washing up after verifying location hasn't changed? 

Apprentice

Interesting @Ag76 I have location turned on but not really sure I need to, not sure what benfit it is supposed to be giving me. I will turn it off and see what happens :-)

Software Developer somewhere in the UK
If you don't like The Walking Dead... then you're just plain wrong!
Our freedom was not free. Many paid the ultimate price for it.
Z12 - The home of Stringy Thingy
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