S health app not counting steps on phone

[Catherine_P_83]

Hi

My s health app has stopped counting my steps on the phone.

Is there any way this can be reset?

I only use the app on my Samsung A50 phone

Hope you can help!! 

[Pampoo]

Hi, Mate!

You can possibly resolve it by performing some basic troubleshooting steps:
1. Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app.
2. Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. If the issue still persist, choose the ''Clear data''.
3. Uninstall/reinstall through Settings> Apps> Samsung Health> Uninstall, to install please open the Google Playstore or Galaxy Apps.

Hope that it will work!
Thank you!