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Problems installing apps on Galaxy A9

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Apprentice

My Galaxy A9 2018 model will not install either Amazon Alexa or Amazon music apps I have done everything several times in troubleshooting on google app store and on galaxy store but nothing works , all updates have been done and still can not get the apps , can someone please help or advise thankyou.

8 REPLIES 8
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Moderator
Moderator

Are you getting an error message on the Play Store when you try to download them, @Stu1961?

 

 


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Apprentice

Yes am only getting error codes furst one is errorcode 910 then it changes to errorcode 505

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First Poster

I also get same error and I get it after it has downloaded byt not finished installing, I have been getting this error since january when I bought the phone, I can not download any amazon app that does not come preinstalled

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Moderator
Moderator

Hi @Pirisaga. How much internal storage do you have available? 

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First Poster

Ive exactly the same issue with amazon apps and ive over 95gb of free space

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New Member

Has anyone sorted the amazon download issues on samsung a9.Ready to throw this phone against the wall

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Apprentice
Was told at Samsung shop it was a software problem so I used an older phone and have now upgraded to Samsung A70 and no problems now
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First Poster
I ended up doing a factory reset on mine and was able to install amazon apps afterwards.
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