01-09-2019 08:10 PM
Hi,
I have an S7 with the latest updated software. I have 20Gb worth of photos and video backed up to my Cloud, but none of them show up in Gallery. All my photos used to be visable and were organised into folders - but now nothing apart from a few pictures I took today which are on the phone's storage.
If I login on a PC I can see all my photos are there (although obviously not in any folders), so how can I get them visable again in Gallery?
Thanks
01-09-2019 10:32 PM
Hello!
Please tap Settings > Clouds and accounts > Samsung Cloud > tap Manage cloud storage > tap Gallery > tap Sync.
Gratz ☺
02-09-2019 07:15 AM
02-09-2019 10:36 AM
02-09-2019 03:46 PM
02-09-2019 04:05 PM - last edited 02-09-2019 04:08 PM
@beagle: If you swipe from the top of the screen to the bottom, do you have both Wi-Fi and Sync enabled in the Quick Settings menu? If so, and the issue persists, please go to Settings > Cloud and Accounts > Samsung Cloud > Scroll to the bottom > Backup and Restore > Select your device > Restore Data > Select your Gallery backup > Restore.
02-09-2019 05:01 PM
05-09-2019 09:10 AM
Well, looks like I've got you all stumped then! Guess I'll have to suffer Google Photos until I get a new phone...
Thanks anyway!
19-03-2020 10:38 AM
Hey,
I'm having the same issue. Have you solved it yet?
31-03-2020 01:23 PM
Did you ever manage to get this sorted ? Having the same nightmare right now.
All started when I tried organising my photos in to albums they was going in the appearing is the album plus photo gallery...
Now I cant get them off my cloud to restore them