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Galaxy Watch Samsung Pay plug-In not installing

(Topic created on: 03-12-2018 09:29 AM)
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Carmichael272
Journeyman
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Hi I use my galaxy watch with my asus Zenfone 5, and when i try to configure Samsung pay it starts a download on my smartphone, but when the download ends nothing happens and if i try to open the samsung pay page from the galaxy watch plug-in it starts again the Download.

Does anyone have had problems using this with non Samsung smartphones?

This issue can be solved in anyway?

123 REPLIES 123
Dinno101
Explorer
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Galaxy Watch

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wallerz
Student
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Your watch should work officially so give Samsung a call.

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Dinno101
Explorer
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will give it a try. Thanks!

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GeorgeC
Pathfinder
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I had several discussions with Samsung representatives and I was told that the issue has been fixed and if you update to the latest version available in Google Play Store (I am still waiting confirmation for the app version number as currently it's 2.2.21.18080361), the problem should not manifest anymore.

If any of you can try and post the results, would be appreciated.

Cheers

Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
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wallerz
Student
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I have the Samsung Gear Sport which isn't supported, this is why I installed the APK. Hopefully someone else can assist and this thread can assist others in general too.

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GeorgeC
Pathfinder
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@wallerz - what do you mean by "Samsung Gear Sport which isn't supported"?

Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
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wallerz
Student
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I have a google pixel 3 XL with a Samsung Gear Sport. Samsung Pay did not work and this was confirmed when calling customer services. To work with a google pixel 3 XL the Samsung pay plug in needs to be installed as per the above.  Samsung Phone users shouldn’t have any problems using the offical option of set up.

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GeorgeC
Pathfinder
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Hi @wallerz

 

Samsung Pay works/should work on Gear Sport. I used some time ago Samsung Pay on Gear Sport without any problem. The only thing that comes to mind is that you might have a non-uk device.

 

It doesn't actually matter what device you use (android/IOS) as Galaxy Wearable app is a normal app that works on Android/Ios and Samsung Pay (plug-in) works sits on the watch. I'll take a closer look to see how this works.

 

 


Present: SM-N960F | SM-R800 | QC35 | Yunmai Balance | SM-R140 |
Previous: SM-N950F | SM-R600 | QC35 |EE-MG950 |
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Dinno101
Explorer
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Aahh I see now, I think mine does'nt work because it is a non-UK device. The box suggests that it was for Spain, or a latin speaking region. 

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wallerz
Student
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I bought a UK version of the phone and watch. 

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