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Can't sign in into my Samsung Account in the Galaxy Wearable App on my Galaxy S5

(Topic created on: 22-04-2019 12:31 PM)
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Sentry
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I unfortunately reset my Samsung Galaxy S5 yesterday and now I can't sign in into my Samsung Account in the Galaxy Wearable App. It worked fine in Samsung Health, but in the Wearable App (or the Store) I just shows an empty white popup.

 

Once, I don't know how I got there, it showed the message "Error: 3015".

 

I already tried reinstalling the App multiple times, which always requires new pairing with my Gear S3, but without my Samsung Account I can't restore my settings for it.

53 REPLIES 53
RaulLugo
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Same here, white singin box. I'm using Pixel XL in Canada. Come on Samsung, this is seriously poor form

 

alfalfa
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Is there no fix for this problem yet? I am surprised by the neglect from Samsung.

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Bonnie1
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They told me it was the first time they'd heard about it 😂😂😂😂

Harsha
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MI A1, India, Samsung Galaxy Watch same problem here only white screen

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w2cfx
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Also having this issue on my mate 20 pro (which has previously worked with the watch) Submitted an error report to Samsung through the website as the same issue happens when trying to do so in-app. I'm not factory resetting the watch on the off chance it works after that because it has a shared connection via my carrier and I don't want to risk any billing issues. 

Baldeep
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Mi Note 5. Germany.Same problem. Showing white pop-up.
Hope Samsung is trying to solve this error.
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LeonBucic
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I have the same problem, I tried to log in several times today. 

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Benkiy
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Same problem from Sweden on my OnePlus 6T

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Benkiy
Apprentice
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I found kinda a fix. 

I restored my watch and then chose to login without my phone connected. I logged in through the watch and connected it to my phone afterwards. I still can't login on Samsung account on my phone but I can download apps directly through the app on the watch. 

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Arnil
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Can u tell us the steps on how to do it? 

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