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Can't sign in into my Samsung Account in the Galaxy Wearable App on my Galaxy S5

(Topic created on: 20-04-2019 07:36 AM)
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Sentry
Explorer
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I unfortunately reset my Samsung Galaxy S5 yesterday and now I can't sign in into my Samsung Account in the Galaxy Wearable App. It worked fine in Samsung Health, but in the Wearable App (or the Store) I just shows an empty white popup.

 

Once, I don't know how I got there, it showed the message "Error: 3015".

 

I already tried reinstalling the App multiple times, which always requires new pairing with my Gear S3, but without my Samsung Account I can't restore my settings for it.

53 REPLIES 53
JoeNacho
First Poster
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Im Having the same problem

Sentry
Explorer
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Thank you all for your responses. A problem shared is a problem halved.

 

I thought I screwed up my phone, but if Samsung just screwed up and this will be fixed soon, I'm actually happy.

Usercyber
Student
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Same problem here, Xiaomi user

SDJ
First Poster
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Same here, user in Sydney, AUS. I've had Galaxy Watch for about 5 months. Just about almost every time they do some sort of software update, they mess it up and one needs to do resets, re-installs or similar. It appears there is no or very little quality control in their software development process. I hope they take feed back from their customers seriously.
Kiloyankee
First Poster
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Yup same here can't sign in. Just a white box pops up. USA pixel 3xl. 

losica
First Poster
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Mi A1 + Galaxy Watch Active

Russia

Same problem

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brolinduran
First Poster
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Xiaomi Mi Mix 2s

Miui Global 10.3

Spain

Same problem!

Tusse
Student
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I managed at last to sign in to my Samsung account!

I don't know if it will work for any one else, but I did as described in the text that follows.

 

I choosed to use the watch without connecting it to the phone.

Connected the watch to my WiFi network and then I signed in to my Samsung account on the watch.

Then I started the galaxy Wearable app on the phone and initiated the process of connecting the watch to the phone.

 

When the blank white log in screen appeared I backed out from it, and suddenly I got the message that I was logged in on my Samsung account...

After that everything has worked as it's supposed to!

 

I hope that this can help someone else with their problem of connecting the watch to the phone. 🙂

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Maimoon
Student
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U can't sign in on the watch it says do it on ur phone 

shmek
Apprentice
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You can. Only you have to reset the watch to factory defaults.

 

Unfortunately, it didn't work out for me 😕

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