2 weeks ago I bought new A7 from samsung store. The problem is that I can't download samsung pay. It shows that my device is not compatible. I know that Samsung pay doesn't work on some phones but I got the phone straight from Samsung!
What should I do?
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I have the same phone like you the A7 2018 I contacted "Samsung Switzerland" because I live in Switzerland they said "Samsung Pay" will be available for february 2019 this months but the day or when I don't know.
I hope that's help you
Doesn't make sense at all how can the A6, A3, A5 and J ranges be compatible but an A7 2018 model is not! No logic behind that. I know you can't blame you but Samsung needs to look into it.
I talk with "Samsung Switzerland" They said it will be compatible and if you go to the store in us you will see the "Galaxy A7 2018" is compatible in us with "Samsung Pay"
Can you please share print screens from your phone:
Settings -> About phone -> Software information
Open dial number pad -> type "*#1234#"
I have checked on A7 2018 and Samsung Pay is available in the Samsung Galaxy App Store. I'll put below some pictures for reference.
Just to add to George's post, and can you guys experiencing this issue let us know:
Say "Hello!" to the Community in The Introduce Yourself Thread.