18-01-2019 03:42 PM - last edited 05-03-2019 01:15 PM by ShaneB ) in
Hi,
2 weeks ago I bought new A7 from samsung store. The problem is that I can't download samsung pay. It shows that my device is not compatible. I know that Samsung pay doesn't work on some phones but I got the phone straight from Samsung!
What should I do?
Solved! Go to Solution.
22-03-2019 06:48 AM
Hi @Ford1
see previous conversations.
"Can you check if your device has NFC as I believe it doesn't and that may be the reason of Samsung Pay not being enabled for your device."
11-06-2019 10:04 AM
When will Samsung Pay be available in India? I am also having Samsung A7 2018
20-06-2019 08:34 AM
i have a Samsung galaxy a6 but it keeps telling me its not compatable
20-06-2019 09:11 AM
28-12-2019 09:50 PM
How can I get samsung pay on A6
31-12-2019 01:20 PM
31-12-2019 05:58 PM
SM-A600A
PPR1.180610.011.A600AUCS5BSI3
SAOMC_SM-A600A_ATT_ATT_PP_0019
------------
ATT/ATT/ATT
Thanks
05-01-2020 09:40 PM
Hi Sara,
As your device is US one I can't actually give you advice, but I would suggest you to contact Samsung US customer support here: https://www.samsung.com/us/support/answer/ANS00045081/ (phone, livechat) for them to guide you on this.
As far as I see you have ATT device with correct software, but I don't know if that particular device supports Samsung Pay as this service relies on device hardware security (knox) which may not be enabled for your device (or it may not support it) - i'm just speculating here.
Sorry i couldn't help you more.
Thanks
09-09-2020 06:13 PM - last edited 09-09-2020 06:14 PM
Hey my phone is Samsung Galaxy S9 but when I go into Samsung pay on my phone it says is not supported on this device.
05-01-2021 02:49 PM
Good luck with this. Samsung pay is incompatible with my ipad my galaxy s9 my 1 week old galaxy A8 in fact out of 8 devices all less than 2 years old, the samsung pay app is incompatible with all of them.