Same old fault that most people who have an Ecobubble washer will eventually experience. Save some time by hitting your head against the nearest wall rather than phoning the Philippines help line. My machine used to stop now and again in the synthetic cycle but has deteriorated over 4 weeks, it won’t even spin now. My guess is a capacitor on the PCB has slowly given up. £480 for less than 3 years service and then they treat you like dirt.
I’ve had to replace the PCB, the engineer said that every board will prematurely fail on these machines.
Every person who has bought one of these washers will have to spend £280 in repairs, the majority within 3 years.