11-01-2019 12:42 AM
New washer kept moving sideways out of line. Three service/installation calls, multiple balance and adjust the feet and gave up by replacing it with another, same model. Now I have it one day and it moved about 3 1/2 inches sideways touching the dryer. I cannot move it as it is too huge. I am washing the same stuff I washed in my old washer and never had this problem before. What's up with this? I called Samsung but they can only send another rep out again. I am not hopeful they can figure it out. I did run "smart care" but according to this list, there is a glitch in the app so I can't depend on this either. I need to decide quickly if I will give up on this set and return the whole set before my return period is up.