After so much problems they wrote my machine off it was beyond repair for 3 months I was without a washer, you think the engineer report would have been enough Samsung still tried to book me a an engineer despite northwest appliances raising a red flag they lied to me so much in the end they tried to replace it with the same model I was having none of it I would never have this washer dryer again!!!! I have had more trouble then uses they have a faulty circuit board that constantly blows and also they take they time to rectify it!!! They talk to you like your stupid and in reality if you have your repciept I forgot to mention if they can’t repair it Whithin 28days I suggest u see the retailer you bought it off!!! Samsung should have taken these washer dryers off the market full well knowing there’s a problem with these washers iv gone for the LG turbo washer 10kg instead and vouchers for the rest of my money I would never recommend this washer to anyone!!! Waste of space and time and the call centre they even dumber I’m telling you I had to argue with them to tell them they had written my washer off in the first place I don’t think Samsung talk to each other let alone anyone else!!! The worst customer service iv ever had! Then they wonder why I flipped plzzz do not recommend this washer dryer to your family or friends at all!!! The worst choice you can ever make!!!!
Yes defo unreliabile and defo a waste of money try and get your money back and do not get the same model there have the same problem and according to someone there have a faulty electricbord and if that’s the case they should have pulled these off the shelf a long time ago
Our. 8kg Eco bubble does exactly the same thing and is now, surprisingly, out of warranty. Machine was purchased in 2015. I have to run a calibration cycle before every wash so each cycle takes a year and a day to complete.
How is it out of warranty when they have a free 5 year warranty??? They just stupid trust me put up a fight and you will get somewhere or go back to the retailer you bought it from!!! I didn’t even know they had 28days to fix the problem or they have to replace the washing machine I only found out when I went back to curry’s they told me and I was out off a washing machine for three months I tell you Samsung customer service is appoling iv had a stroke some days I spell, and I struggled the last day I spoke to them I ended up swearing which I apologised for but trust me they do not listen to you at all, on top they think either your stupid or I don’t know what I admit I might be disabled but I’m not stupid in the end they expected me to have the same model. I don’t think that was going to happen I ended up going for the LG 10kg turbo washing machine and iv used it 20times thank god no problems so far I’d rather pay for a guarantee then have Samsung who don’t listen and my washing was stuck for 2 months in the dam washing machine honestly the worst washing machine I ever bought I thought buying a washer dryer would make my life easier but it never, but u get a free 5 year guarantee so if u bought it in 2015 u still have till the end of next year ends! Plz go back to the retailer you bought it from plz