My Samsung EcoBubble Washing Machine (WF80F5E5U4X) cut out mid-cycle last week, after a few months of pausing randomly mid-cycle (nothing pressing start couldn't solve to remind it to finish it's cycle, but rather irritating on a barely 4 year old machine). However last week it was completely kaput. No lights, water still in bottom of machine, door would open, no response whatsoever. Tried all suggested methods to encourage re-start, no joy.
Found out our 5 year warranty paperwork and rang Samsung the following day, as wanted to try to get machine fixed pronto given we're currently in (Covid-19) lockdown with two children under the age of 5, one of whom is in resuable nappies. Whilst the phonecall was frustrating in their lack of deviation from their script, Samsung soon provided us with a phone-number of a local repair company who were to call us within 48 hours. They called within an hour and arranged to come and look at the machine on the Thursday (barely 48hrs later), providing appropriate social distancing would be in place, machine wiped down before/after visit. The engineer from North West Appliance Repairers arrived at 9:00am promptly and had left by 9:15am having replaced the circuit-board, the machine has worked well ever since.
All in all, absolutely superb service from both parties, so if you do find yourself in a similar situation, do give Samsung a try to repair what the problem is.
