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Unable to connect to internet fridge

First Poster

I purchased a  Samsung Family Hub RS68N8941SL about 2 months ago. Since then, I have been trying relentlessly to connect my Note 8 and 2 Samsung tellies via Family Hub or Smart things.

Via smart things, I was able to pair the note 8 and fridge. However, I can use none of the app features.

When I try to register my mobile device via the fridge, it gets stuck at the authentication code stage.

No one in Samsung (and I mean no one in 20 odd interactions) has been able to help. An engineer even came out and he just shook his head, left, closed the ticket and said "not our problem"

I have reset the fridge several times and updated with the latest firmware.

 

SOMEONE PLEASE HELP!

1 REPLY
ChrisM Moderator
Moderator

Hi @AdrienP.

 

Did you manage to get this working or are you still having the same issue?

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