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Smell from Washing Machine

First Poster

 Hi

I have had my Addwash ecobubble 8kg washing machine for one month now but recently there has been a smell coming from it when it is in use. I have used the ecodrum clean program few weeks ago so i do not think it is that. My husband thinks it could be a detergant smell mixed with the calgon tablet but i think it smells alittle bit like a burning smell. Does anybody else have this problem.   

15 REPLIES 15
AntS Moderator
Moderator

Hi @sharonk.

 

Is this still happening? If so, have you contacted the Home Appliance Support team?


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First Poster
Hi
Problem all sorted now. It wasn't the machine, it was the plug socket. It was burnt out so the plug got stuck. Electrian changed the socket and Samsung engineer changed the lead with a new plug. All working fine now. Thanks
Pathfinder

Great to hear! Let us know if there is anything else we can help you with. 

First Poster

I have checked on this site but the one answer close to my problem wasn't what I needed.  My machine smells okay at start and at off but the clothes are definitely smelling and it is strong.  Any ideas whilst I hold for Samsung to accept my call

Voyager

Hi @liz13

 

Can you describe the smell? Is this happening with all the clothes or some in particular (materials maybe)? 

Which model do you have?

 

 

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First Poster

I have the Eco bubble 8kg.  It's not quite like sewage but very rotten frui would close.  It's pungent

First Poster

I have been waiting for  a call back for over an hour

Voyager
Oh no, not very pleasant then! You can find the model code on the inside of the washing machine door. As you have already arranged a callback, I would advise speaking to our Home Appliance Team as they’d be able to provide further support. If you have arranged the callback today, please note that calls are placed into a queue though our colleagues aim to get in touch as soon as possible.

In the meantime, here are some helpful links:

https://www.samsung.com/ca/support/home-appliances/how-do-i-prevent-and-eliminate-odors/
https://www.samsung.com/au/support/home-appliances/my-washing-machine-has-a-bad-odour-what-can-i-do/
https://www.samsung.com/uk/support/home-appliances/washing-machine-maintenance-tips-to-keep-your-mac...

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First Poster

I clean the machine every week and i do most oof the things you say.  I will go through some I haven't done and thanks for that. I run the eco clean also.  I hope some of the tips you have given me.  many thanks

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