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Smart home App - not working

First Poster

Hi,

since he last update of the smart home App (iOS version) the app does not work at all.

At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....

i neeed help ;-)

 

67 REPLIES
ChrisM Moderator
Moderator

Hi @Traveler99.

 

Could we just clarify, are you using the Samsung Connect app as seen here?

First Poster
Hi ChrisM, thank you for responding! No, I am using the "Smart Home" App on iPhone which can be seen here https://itunes.apple.com/us/app/smart-home/id885787515?mt=8
ChrisM Moderator
Moderator

Is the software on your phone up to date @Traveler99?

First Poster

Hi ChrisM, yes of course - the problems started WITH the last update, dated 16.06.2017.....

KellyM Moderator
Moderator

Apologies for any confusion - we are referring to the iOS of the iPhone, is this all up to date?

First Poster

Hi KellyM:  No problem - yes, everything up to date, iOS 10.3.2

ThomO Moderator
Moderator

Have you tried removing the app and then installing it again? 

First Poster

Hi - yes, I did do that as well, but it did not help. But 2 days ago there was a new update for the App and since then it is working. So it is clear for me, that there were some bug in the app...

ThomO Moderator
Moderator

Thanks for the update! Let us know if you experience any further issues. 

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