24-06-2017 01:03 PM
Hi,
since he last update of the smart home App (iOS version) the app does not work at all.
At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....
i neeed help 😉
Solved! Go to Solution.
27-06-2017 10:40 AM - last edited 27-06-2017 10:41 AM
27-06-2017 10:47 AM
27-06-2017 02:56 PM
Is the software on your phone up to date @Traveler99?
27-06-2017 04:38 PM
Hi ChrisM, yes of course - the problems started WITH the last update, dated 16.06.2017.....
27-06-2017 08:06 PM
Apologies for any confusion - we are referring to the iOS of the iPhone, is this all up to date?
28-06-2017 03:59 AM
Hi KellyM: No problem - yes, everything up to date, iOS 10.3.2
29-06-2017 11:14 AM - last edited 29-06-2017 11:14 AM
Have you tried removing the app and then installing it again?
02-07-2017 08:12 AM
Hi - yes, I did do that as well, but it did not help. But 2 days ago there was a new update for the App and since then it is working. So it is clear for me, that there were some bug in the app...
04-07-2017 08:04 PM
Thanks for the update! Let us know if you experience any further issues.