Support

Open search

Samsung washing machine failed to authenticate the samsung account

New Member

I have a Samsung washing machine connected to smart things it connects to the WiFi fine but when I try to click on laundry planner I get an error message "Failed  to authenticate the Samsung account"

IMG-20190608-WA0001.jpg

 

I have reset the machine. 

Redownloaded the app. 

Tried using a different Samsung account on another phone. But nothing seems to work. 

 

Any other options would be greatly appreciated. 

5 REPLIES 5
New Member

Exactly the same problem. It's been happening since a couple updates ago. Very annoying.

First Poster

I got exactly  the same problem. Does Samsung has any solution? I want to plan my laundry!

New Member

I just bought a Samsung washer and I have the same error message when I try to launch the laundry planner or the Laundry recipe. Anyone?

New Member

@DJ41 wrote:

I just bought a Samsung washer and I have the same error message when I try to launch the laundry planner or the Laundry recipe. Anyone?


J'ai le même problème et sansung fait rien. 

First Poster

Yes, it seems there's a problem. I'm also trying to figure it out. 

Top Liked Authors