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Samsung washing machine failed to authenticate the samsung account

New Member

I have a Samsung washing machine connected to smart things it connects to the WiFi fine but when I try to click on laundry planner I get an error message "Failed  to authenticate the Samsung account"

IMG-20190608-WA0001.jpg

 

I have reset the machine. 

Redownloaded the app. 

Tried using a different Samsung account on another phone. But nothing seems to work. 

 

Any other options would be greatly appreciated. 

7 REPLIES 7
New Member

Exactly the same problem. It's been happening since a couple updates ago. Very annoying.

First Poster

I got exactly  the same problem. Does Samsung has any solution? I want to plan my laundry!

New Member

I just bought a Samsung washer and I have the same error message when I try to launch the laundry planner or the Laundry recipe. Anyone?

New Member

@DJ41 wrote:

I just bought a Samsung washer and I have the same error message when I try to launch the laundry planner or the Laundry recipe. Anyone?


J'ai le même problème et sansung fait rien. 

First Poster

Yes, it seems there's a problem. I'm also trying to figure it out. 

New Member
I have a similar problem but Samsung is doing nothing despite being aware of it. What is the point of a connected washing machine that cannot be connected ? I have left a feedback on the play store and I advise you to do the same to make them react. It is really bad we have to come to this but we are left alone...
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New Member

Exactly the same problem here.  I only got my machine yesterday and am really frustrated that I spent so much money on something that I simply cannot get to work :-(

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