Samsung ecobubble ww90j6410cw_wh drum won’t turn

[Craigc]

Hi my Samsung ww9 drum won’t turn

when we put the wash on it drains & fills with water, the drum goes to turn but then stops straightaway it then tries the other way and stops the after a few attempts the washing machine releases the door lock and turns off

[DannyT]

Hi there, @Craigc.

Sorry to hear about this. Do you see any error messages on the washing machine at all? Could you try the steps shown in this guide here?

Let us know how you get on.