Re: Samsung Washer Dryer fills but doesn't complete the cycle

nicola1279 · ‎13-10-2018

I have a Samsung Washer Dryer model number WD12F9C9UA4W-WH. Can anyone help me at all the washer dryer is filling for a wash cycle and the drum starts to turn a few times and then the cycle stops. I have checked that there are no blockages and also re calibrated it. I have check the pipes etc and can't find anything wrong anywhere. There is also no error code on the screen.

It also seems to be running the spin cycle now fine. Any help would be appreciated.

TracyR · ‎13-10-2018

Hey @nicola1279

I'm not recognising that model code are you able to confirm it for me?

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nicola1279 · ‎13-10-2018

The label inside the door says WD12F9C9U4W/EU hopefully this is the correct one the other reference was from the receipt.

TracyR · ‎13-10-2018

That's great, thanks for that one!

Are you getting any error codes on the display?

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nicola1279 · ‎13-10-2018

No it’s just looks like the cycle is still running I have been trying to run a super eco cycle it fills with water spins the drum a few times fills a little more and then stops and the time doesn’t count down either. I have checked the filter and the pipes etc, and run the calibration and it’s still the same. When I ran the spin cycle to try and get the water out it did run half of that cycle and then stopped. When I manually drained using the black pipe there was only a tiny amount of water in the machine so I have presumed it is draining the water out.

TracyR · ‎13-10-2018

Thanks for getting back to me, @nicola1279

Does it happen when attempting all cycles? Is there a heady load in the washing machine at all?

Does it run as it should if you run an empty cycle?

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nicola1279 · ‎14-10-2018

Tried it on an empty load and it is now coming up with error code E3.

ChrisM · ‎15-10-2018

Mmm! That code isn't listed in the user manual, @nicola1279. It may be best to speak to one of our Domestic Appliance specialists on this one. You can give them a call directly on 0818 717 100 for some expert advice.

Jamie · ‎17-10-2018

3E or 3C is a motor issue, if it is occurring on an empty wash then give the customer support team a call as above.

My washing machine is showing an information code - what does it mean?