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Samsung WF80F5E0W2W/EU making holes in washing

First Poster
I posted my concerns about my Eco Bubble 8kg making holes in laundry on Samsung Facebook site. It prompted a private message. They arranged for an engineering to visit who subsequently replaced drum and motherboard. All ok since this has happened but I still inspect my washing looking for holes. Good luck
First Poster

Many thanks Carol

 

Do you have the link to the Facebook group you used? is it the Samsung Global one?

 

Appreciate your help. 

 

Thanks

 

Andy

First Poster

Andy 

I went onto Facebook and made a search for Samsung.   I wrote on their page "my 1 year old Samsung EcoBubble washing machine makes lovely holes in my laundry".   

It is the official site for Samsung US (I am based in the UK).

The site logo is a black circle with the word Samsung through the middle of the circle. 

Hope you get something done about your machine.  

As I said they asked questions like 'are there any zips', 'are there any hooks' etc. all of which I was prepared for and said 'no'.  I had a call from someone from Brazil who said that they would send an engineer.  The engineer came and inspected the machine; he returned about a week later with a new drum and motherboard and replaced these items.  He also replaced the rubber around the drum (I kept this in case the new one perished at some point in future, rather than throw it).  I did inspect the drum that he removed and to be honest couldn't see any jagged bits behind the holes in the drum.  Touch wood its been ok since then.  Still not particularly happy about the spinning through the cycles but I have got used to it.  Good luck.

First Poster

Hi there, just been reading through all these messages and I have just posted on their FB page after I have been in contact with Samsung support about the very same problem. I have a WF9904RWE AIR REFRESH machine for the last 9 yes and have noticed thee holes appearing in my clothes. At first I thought it was my wife's Bras causing the holes and was getting very annoyed but never really chased it up. However after today and washing a brand new expensive t shirt it has come out with a hole. No bra in machine. I googled this problem and this support page came up with exactly the same problems. Thank god I'm not going Mad. Has everyone had the same responces from Samsung with a new drum or been fobbed off. I eager to hear their response. 

First Poster
I first had the run around regarding what was making holes similar to what your machine is doing. 'Have you put bras with hooks into the wash, has any of the clothing got zips, any sharp objects in pockets'. After the first couple of conversations with Samsung I was armed with the answers 'no bras, no zips', 'no sharp objects'. After posting on FB I did get a response from someone in Brazil. I had to send photos of the objects with holes, which I did. Samsung arranged for an engineer who replaced the drum and motherboard of the machine. No problems since then but I am always vigilant whilst hanging out the washing.
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