Good reputable companies would simply acknowledge that there is a generic fault in the board and replace it FOC.
Samsung do not come into that bracket they hide from the problem and shove it back to the customer to sort out.
You only have to read this board or speak to the engineer when he comes out to find out that this is a fault too common to be the customers problem.
I have reported this to Which as they keep putting them top of their buy list!
I will not buy anything Samsung ever again.
Get the board replaced and it will work fine!!!
I'd like to re-iterate how easy it is to fix it.. Multi-tool (with rotating cutter) and a soldering iron. Watch the video below, it takes no more than two hours and absolutely no problems since. Better having £160 in your pocket and not Samsungs!
We too have started to experience this problem on our less than 3year old machine. Samsung refuse to acknowledge they have a problem, but readily put you in touch with one of their authorise repairers which says it all really!
We’ve tried all manner of things mainly from here and we get maybe a couple of washes before the machine stops working completely,again!
I’m loathed to book an engineer as I will have to pay for a repair that Samsung should be doing themselves!?
I’ve had cheaper more reliable machines in the past! A hoover machine that lasted 14 years, an indesit moon that lasted 10 years! Given the choice would I recommend or buy another Samsung? Er no not at all!
As it stands we are faced with paying god knows what to get it repaired. And who knows how long it’ll last!
Like I said Samsung need to admit their faults and sort the problems out!
I've posted on here a couple of times. Similar age machine and similar problem. Same experience with Samsung.
Eventually the retailer repaired it FOC (although it took 3 visits from engineers)
The PCB was replaced but problem remained. Replacing the motor worked.
Well done Currys!
My eco bubble keeps stopping mid cycle. Bought in 2015 with I thought a 5 year warranty and 10 years on the motor. The Phillipinnes call centre keep telling me I only have 2 years warranty. £600 plus pounds for very shoddy customer service and a poor product. Which I had bought Bosch or Miele
I don’t think Samsung care about customer service or valve brand loyalty. When my £2000 plus American fridge door started to rust they refused it was an issue and after weeks of call eventually agreed this was a common problem and finally replaced the door .
Mine was similar price and age when it developed the well known fault. I got nowhere with Samsung but the retailer (well known electrical/PC shop) repaired it FOC. It took 3 visits-wasn't the motherboard but needed a new motor.
Don't give up!
Will thank you for your video. I was about to buy a new motherboard and your video saved me 200euros (or a new washing machine for 500 ~ 600euro). Your video encouraged me to open the motherboard according to your description.
I'm working at a company where we are designing and manufacturing circuit boards for heavy-duty components and tools for industrial use and I have good experience of both designing, soldering and inspection of PCB's. After I opened the board (on the backside) I found several components that had been loosened from their soldering and there were cracked soldering all over the board there they were “heavy” and big components (as you mentioned in your video). Most cracks were for the component under the heatsink. The heatsink is quit heavy and long and it is directly attached (screwed) to the component underneath, also the heatsink lays on the component, which in my opinion, it should be fastened/screwed directly to the board instead. I understand that the component which is attached to it will vibrate more violently (because of that heavy heatsink) and in the end the component will straining its “roots/legs” and that causes all cracks and misconnections. I wish it was possible to insert/post pictures to show how the cracks looks like.
There are several issues with design of this kind of boards:
Summary: short and consistent, the board is designed and mentioned to malfunctioning. You may say it is another conspiracy theory, but how would Samsung and other companies survive if their products last for ever?
And this is the problem that occurs in the Samsung echo bubble products and eventually all other product with this solution will stop working after a few years. This is the result of a poor designed and solution for this kind of motherboard.
This is evidence of poor quality of Samsung washing machines or/even other Samsung devices that will stop working after 2-3 years. I think Samsung must take responsibility and replace the motherboard in goodwill/warranty, because this is a quality problem during manufacturing which Samsung must admit.