yes, they sent an engineer two days after i contacted them, the machine was less than a week old.
Ask a couple of questions and then simply changed the curcuit board.
He said he weird, some machines are good, yet some have the problem, He also said he has one, and hasn't had any issues with his.
despite me registering for the extra 3 years warranty on my appliance they wasnt interested and i had to get my home insurance to repair the machine.
i would never recomend a samsung again
and my machine is 2 years old.
which seems to be when they start going wrong as a rule.
and samsung addmitted they was aware of the fault
what a joke.
now see i had the same problem hence why i had to get my own house insurance to do the repair and yet
they sent an engineer from samsung
and he was youtubing how to get in to the service mode on the machine ??????
(remind me never to go samsung for a washing machine again)
Mine was about 3 & half years old when it started going wrong & I complained very bitterly to Samsung, threatened to go public, ombudsman, the lot & they replaced the circuit board without question!! & Funnily enough the engineer that came to fix it said Samsung were the best machines out there. I for one will never be buying Samsung white goods again!!
They done the same with me. I did register and they said i hadn't registered for the extended warrenty.
If you registered, then you should have received a confirmation email
Thank you for registering your Samsung product (WW80K5410UX) under our 5 YEAR WARRANTY!
now see i had registered mine for the extended warranty and guess what samsung still wanted nothing to do with my washing machine.
i can honestly say i am not happy about this at all.
its the 1st samsung washing machine and last one ill ever buy.
I get an email every time somebody else complains about this fault, I have had many emails!
As i've said before, every ecobubble in this range will fail, it's not if but when. The PCB will fail, a capacitor will start to slowly breakdown and then eventually give up. Then you'll phone Samsung and they'll treat you like *****. They know of this problem but their customers mean less than 0 to them. I'm certainly avoided this make in future.