I have a ECOBUBBLE 7.0Kg which has an intermittent fault. I bought the machine with 5 yet warranty at Currys, but Samsung only recognise 3 year warranty. Rubbish customer services, really poor machine. I'll never buy another Samsung product, and I tell every one that is thinking about it - DONT BUY SAMSUNG!! All the independent service engineers advise not to go any where near an ECOBUBBLE.