I cant turn on WiFi in my washing machine h

[Jola7]

Hi there 

any clue why why I can’t turn on WiFi. The model of the washing machine is WW10H9600EX

thanks 

[AntS]

Hi @Jola7. :robothappy:

Just to confirm, have you set the machine up on your network as per the guidance in the user manual?

Plus, there's a couple of things to check regarding Wi-Fi in the bit about the Smart Home App:

[Jola7]

Hi Ants,

thank you you for your advice. 

The issue what I have is that I cant slide the WiFi bar on. Is coming back to off straightaway. In my opinion this can be some technical issue. I was thinking to reset the settings but I don’t know how to do this. 

Thanks for any advise,

Jola 

[AntS]

No worries @Jola7.

I'm going to check in with our washing machine wizards for you, and will get back to you with what they advise.

[Jola7]

Great . Thank you

[Anon]

I have the same issue. Do you have a solution?

[Stevews]

I can’t select Wi-Fi either. As soon as I attempt to turn Wi-Fi on, using the slider bottom on the touchscreen it immediately turns it back off

[AntS]

Not sure how this one got forgotten guys - sorry about that! The washing machine wizards never got back to me BTW. 😞

@Stevews : What's the model number of your machine? Any apps you're using to try to connect it, e.g. Smart Home or SmartThings?

[Anon]

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@AntS wrote:

Not sure how this one got forgotten guys - sorry about that! The washing machine wizards never got back to me BTW. 😞

@Stevews : What's the model number of your machine? Any apps you're using to try to connect it, e.g. Smart Home or SmartThings?

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Mine is WW90h9600ew

I’ve not got as far as trying to connect to apps - I try to slide the network button to ‘on’ and it flicks back to ‘off’ straight away.

[AntS]

Cheers @Anon! Any troubleshooting steps you've tried so far? E.g. disconnecting the machine from the mains for at least 5 minutes? Resetting the router? Etc.