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I had the same problem. Turned out to be a faulty water pump.
Did you manage to solve this? If not, are you able to send us your model code so we can have a look into this for you?
Same problem here. Model: NV51K7770DG
6 months old
That model is North American (as indeed is the OP's model). It's best for you to get in touch with our Samsung Support friends over in the US or Canada.
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