12-06-2017 02:09 PM
I spent £1200 on a large American style fridge freezer, that has a filtered ice and water dispenser.
The fridge is now 6 months old so I have been prompted to change the filter.
I ordered the filter but it doesnt fit.
After sending back two more that didn't fit. I have been informed that Samsung have discountiued the filter that I need, and I will need to buy an adaptor kit at a cost of £45, a new filter at a cost of £40, and get an engineer around to fit it at an additional cost.
I have been a fan of Samsung for a number of years, but this takes the biscuit!
Why are you passing on these costs to your customers?
Its an absolute disgrace!
12-06-2017 02:27 PM
Hi @Luffers.
What's the model code of your fridge freezer? Did you speak to the Samsung Tech Support or Online Shop teams about this?
12-06-2017 02:41 PM
No idea, its not written anywhere, not even in the user manual.
Its either a RSG5P, RSG5U, RSG5M, RSG5F or RSG5D.
I called the Samsung sales team to order the filter, the line was terrible so asked the chap to call me back, he didnt.
Love the fridge, but the experience around getting this filter replaced is unexceptable.
12-06-2017 02:58 PM
Should be on a label on the inside of the fridge towards the front.
12-06-2017 03:03 PM
RSG5UUMH
12-06-2017 04:09 PM - last edited 12-06-2017 04:11 PM
Hey @Luffers.
We've referred this to our Product Support Specialist and we'll be back with you as soon as we've an update! :smileyhappy:
12-06-2017 05:06 PM
@Luffers Just to confirm, was the filter you got DA2900003G or HAFIN2/EXP? And did you follow the below steps for fitting?
12-06-2017 10:56 PM
No it ended 00003F and is a Hafin1/exp
I ordered the same one that came with the fridge.
The key was different and didn't fit.
14-06-2017 02:01 PM
Any news?
Its hot and I'm thirsty...
14-06-2017 02:45 PM
Have you tried to fit the filter DA2900003G? Let us know if you have problems fitting this model of filter.