Sad to hear of your experience so far, @Paulalfc78 it's not what we like to hear. If you would like me to look into this for you, I'd be very happy to. If you could send me a private message we can exchange some details there and I'll see what's going on.
Hi, I have the exact same problem on a RF56J9040SR that I got only 8 weeks ago. The right hand side of the freezer stopped freezing and now the left hand side has stopped also. I had it set at -19 which is recommended but when the problem happened first I set it to -21 but now its completely given up. My "Freezer iCON is definitely set correctly. Very dissapointing. I'm going to call the supplier tomorrow and will advise but no doubt there will bhe very little help as it's an online supplier.
Hi, I’m glad it’s not just me then who has had this problem. The repair company that Samsung use even admitted that they have one of these fridge freezers in their office which doesn’t get freeze at the right temperature in the bottom right hand side. Surely Samsung should make sure their appliances work exactly as instructed before selling them to the public. I’ve had no contact from the repair centre or Samsung in months about this issue. I really like the fridge freezer but it seems that it’s not fit for purpose?.
Hi I bought this from John Lewis. Got delivered yesterday. I seem to have same problem. I have set the 'cool select' to freeze (not soft freeze). It is not as cool as the freezer compartment. For example the ice lolly thawed when i left in that compartment and I had to freeze it with the compartment on the bottom left. When I realised this I immediately shifted food to left side. I tested by keeping some water in a old watercube maker - that seem to freeze.
I asssume it is setting to soft freeze and not to full freeze. I am going to contact John Lewis tomorrow but looks like this problem is a known issue. I really like the fridge but one of the reasons I bought was to have more freezer space. Thsi problem didnt comeup in reviews I looked at before deciding to purchase this. Not sure if there is a problem with this batch of manufacturing
Hi Paul. I know it's been a while since your post, however did you ever get your freezer problem sorted. I think I have the same issue with the same model fridge/freezer.
Hi, the only way I could get it to work they way I wanted was to tinker with the settings. The freezer part is set to -20 and I have the freezer set to freeze on the bottom. I don’t know if that will help you but you can try it. I never got anywhere with Samsung rectifying the fault despite me raising a complaint.
Thanks for coming back to me. We have an engineer coming next week with the caveat that we have to pay if they find it is our fault. Problem is that the compartment is freezing now, the problem is intermittent.
We have had ours set at -20 and on freeze to the bottom compartment but have still had things defrost.