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Family Hub Refrigerator unable to sign in to Samsung Account

New Member

I have a Family Hub RB38M7998S4_SS. Everything is working great apart from signing in to my Samsung Account.

 

the device has a good network connection, as the browser and other network features work perfectly, but shows a network error when attempting to sign in.

 

if I try to create an account, it shows a “page not found” error. I suspect it’s trying to use old/abandoned URLs to complete the process.

 

I fear that this is simply never going to be addressed, and as such the vast majority of the smart features are simply not ever going to be accessible.

2 REPLIES 2
ChrisM Moderator
Moderator

Hi @JoeAllenPro.

 

Are you still having this issue? If so, would you be able to send us a photo/photos of the error messages you're getting?

 

Are you able to sign in to you Samsung account on a PC/laptop?

New Member

I have the same issue with my new Samsung family flex hub refrigerator.  Everything works great.  I cannot log into my Samsung account to access all of the features.  Please help.

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