29-04-2017 01:57 PM
I have a red key symbol on my ecobbble WM & the door will not open. What is this?
29-04-2017 05:44 PM
Hey @Della.
This sounds like the chidlock feature. Could you confirm the model code of your washing machine so we can go through the steps to disable this?
30-04-2017 10:11 AM
Hi
It wasnt the child lock, as this is a red padlock, we had a red key
We ran a 15min wash and it cleared, we then did a spin and the red key came back, did a 15min wash and it went
We have now done a couple of washes and it hasnt come back.
We will try a spin again and see if the red key comes back, if it does we will call an engineer out under the warranty
Thanks for your reply
Della
21-05-2017 05:04 PM
please help my ecobubble washing machine has a solid red key light on it ive only had this a week!
27-05-2017 05:09 PM
15-08-2017 02:16 PM
Hi all.
Some guidance on the lock/childlock here. I pulled this from it:
"If you see a key indicator rather than a lock, this means that the door is locked. This may be because the child lock is on but may also be because the cycle is not finished or the machine has detected an error.
Note that after some cycles, the machine and laundry will be hot when the cycle ends, and the machine will only unlock after it has cooled down for safety reasons."
So for anyone who's getting the key icon (and you know the child lock isn't on) I'd advise checking for any error codes on the display, and if there aren't any, then waiting until the machine cools down. If it's persisting after that, then get in touch with Samsung's Domestic Appliance Support team.
13-05-2018 04:17 PM
Red key again
and waited for cool down for 2hours and first wash brand new machine - done as instructed no error code
14-05-2018 06:27 PM
30-08-2018 09:32 AM
@Della I have a red bag smily face symbol in red on screen; will not complete some cycles like quick wash it will not spin out; machene gets stuck on one for ages
26-05-2021 08:37 AM
Hello and I am going to talk about the red key lock - not the red smily face which is child lock. To get rid of red key lock you will need a very large towel and a large shallow bowl. Undo little door at bottom right front of washer - put towel down and place shallow bowl under screw ***** before unscrewing to open. Get ready to screw it back in as it will take at least 6 bowls of water to empty. When you’ve emptied washer of water, take out all gunge from filter and screw back in. Red key light will go off automatically and washer will work as normal. This seems to need doing every 6 months or so. I think I may start doing monthly to avoid lock down. Good luck x