Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Ecobubble

(Topic created on: 14-05-2018 06:27 PM)
94959 Views
Della
Student
Options

I have a red key symbol on my ecobbble WM & the door will not open.  What is this?

0 Likes
9 REPLIES 9
JordanH
Pathfinder
Options

Hey @Della

This sounds like the chidlock feature. Could you confirm the model code of your washing machine so we can go through the steps to disable this? 

0 Likes
Della
Student
Options

Hi

It wasnt the child lock, as this is a red padlock, we had a red key

 

We ran a 15min wash and it cleared, we then did a spin and the red key came back, did a 15min wash and it went

 

We have now done a couple of washes and it hasnt come back.

 

We will try a spin again and see if the red key comes back, if it does we will call an engineer out under the warranty

 

Thanks for your reply

 

Della

eco1
First Poster
Options

please help my ecobubble washing machine has a solid red key light on it ive only had this a week!

JordanH
Pathfinder
Options

Hi @eco1.

Have you tried the same above steps that @Della tried? 

What's the model code of your washing machine? :smileyhappy:

0 Likes
AntS
Moderator
Moderator
Options

Hi all.

 

Some guidance on the lock/childlock here. I pulled this from it:

 


"If you see a key indicator rather than a lock,  this means that the door is locked. This may be because the child lock is on but may also be because the cycle is not finished or the machine has detected an error. 

 

Note that after some cycles, the machine and laundry will be hot when the cycle ends, and the machine will only unlock after it has cooled down for safety reasons."


So for anyone who's getting the key icon (and you know the child lock isn't on) I'd advise checking for any error codes on the display, and if there aren't any, then waiting until the machine cools down. If it's persisting after that, then get in touch with Samsung's Domestic Appliance Support team.

0 Likes
Family22
First Poster
Options

Red key again

 

and waited for cool down for 2hours and first wash brand new machine - done as instructed no error code 

0 Likes
ChrisM
SuperStar
Options

In that case we would suggest speaking to one of our Domestic Appliance specialists, @Family22. You can find all their contact details here.

Trevor1732
First Poster
Options

@Della I have a red bag smily face symbol in red on screen; will not complete some cycles like quick wash it will not spin out; machene gets stuck on one for ages

 

0 Likes
Wilkij07
First Poster
Options

Hello and I am going to talk about the red key lock - not the red smily face which is child lock.  To get rid of red key lock you will need a very large towel and a large shallow bowl.  Undo little door at bottom right front of washer - put towel down and place shallow bowl under screw ***** before unscrewing to open.  Get ready to screw it back in as it will take at least 6 bowls of water to empty.  When you’ve emptied washer of water, take out all gunge from filter and screw back in.  Red key light will go off automatically and washer will work as normal.  This seems to need doing every 6 months or so.  I think I may start doing monthly to avoid lock down.  Good luck x

0 Likes