20-08-2019 08:35 AM
This 10 second video shows the case with a brand new machine: washing times jumps from 1h to 3h - why?
https://www.youtube.com/watch?v=iWX-9ovKsjw&feature=youtu.be
24-08-2019 11:33 AM
Hi @AM_Helsinki
Let's see if we can figure this out for you. Could we take the full model code of the Washing Machine please? You can find this on a label on the inside of the door.
25-08-2019 06:56 PM - last edited 25-08-2019 07:01 PM
Model = WW90M760NOA/EE
06-09-2019 11:20 AM
06-09-2019 12:23 PM
Hi @AM_Helsinki
We've just been having a look at the troubleshooting steps in the user manual and it does state that the usual cause of this is as follows:
"The wash time may increase if an unbalance is detected with the load, the machine will automatically try to balance the load. This process may extend the wash program time. Press the Start/Pause button and then check the laundry status. Spread the laundry evenly and perform the course again".
Could this be the case with your machine?
09-09-2019 01:06 PM