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Can't register washing machine online for 5 year warranty

SOLVED
Apprentice

Hi Samsung

I think there is something wrong with your website

The Purchase Date option does not work

I click on the date I purchased or any date and you cannot select it

Without the puchase date you cant click the next button

I tried both Firefox and Edge and they both had the same issue

Regards TimPurchase Date.JPG

 

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisM Moderator
Moderator

Hi @timbrin

 

It looks like you may be using an old link. Try this one here and select 'participate'.

7 REPLIES 7
ChrisM Moderator
Moderator

Hi @timbrin.

 

Are you still having this same issue? Did you manage to register your product?

Apprentice

Yes I just checked its still the same I cant select a purchase date so cannot register for the 5 year warranty

 

A colleague at work also tried on his PC with the same result.

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Apprentice
ChrisM Moderator
Moderator

Has all the correct data been entered prior to trying to select the date, @timbrin, ie. Samsung Account details, model code and serial number?

ChrisM Moderator
Moderator

Hi @timbrin

 

It looks like you may be using an old link. Try this one here and select 'participate'.

Apprentice

Thanks Chris

 

That link works

I have registered my washing machine

ChrisM Moderator
Moderator

Great news, @timbrin! Thanks for letting us know.

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