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Apps not working

AntS Moderator
Moderator

Hi @dmilan.

 

Nothing back from the app development team yet; but our contact in Serbia has responded asking for you to get in touch with local Support on 381 11 321 6899, or to directly call Ekran service In Belgrade t: +381 (0) 11 761 47 07,  +381 (0) 11 664 22 27 to arrange a home visit.


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Apprentice

We are going into cirkle I have talked with Serbian Customer Support I don't know how many times, and send them screenshots, IMEI number, kernel versions.. and after all of that they told me to contact "Ekran" service but that is authorised service for Samsung airconditioners. My airconditioner works fine and there is clearly not the problem with it because app works fine with my aircon if it is installed on any phone with Android 6.0, iPhone 7, or even phones with Android 7.0 EXCEPT Samsung Galaxy S8 and S8+.

Probabbly we need to wait some answer from app developer...

Thanks anyway!

New Member

Any news? I have this same issue but in Poland.

Apprentice

Hi! Few days ago they finally intalled app ver 1.2.82 on my phone and it works! But I don't understand why they don't relese it at Play Store? There is still ver 1.2.81 at Play Store... You should push hard Customer Support in Poland to find solution and to install new app version direct on your phone. Or suggest them to contact Serbian Customer Support for help and consultation.

View solution in original post

First Poster
I've been having the same issues. I have the Smart Home app and I got the air conditioners all synced with the app. It worked for a few weeks, then everything shows as disconnected.
I know the units are connected to the wifi as I can see their status on my router.
First Poster

Hi, I have this same problem. Some days ago wokred fine /  iphon7 , Smart Air Conditioner ver 1.6.18 / 

Technical support in Poland does not helping :(

Let me know if you have answer.

 

 

Observer

Hi, it has stop witking for me too. Iphone xs app 1.6.18 and the same over browser on PC.

Devices are register on server but not possible to manage out of home, shame.., Any idea how to fux it?

Observer

Hello, 

I have registered aircon on smartappliance.  In home aircon work fine, but out of home in app  " not registered airconditioner". 

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