22-08-2018 10:47 AM - last edited 22-08-2018 05:31 PM
19-02-2019 04:15 PM
I totally agree. I am on my second and LAST Samsung Fridge Freezer RSG5UCRS which has just limped over the 6 years use ( just like its predecessor ) before becoming apparently irrepairable due to "an unspecified blockage" - whatever that is.
It too has the so called, but in practise totally useless, 10 year warranty on the compressor.
The first Fridge Freezer had numerous visits performed under a product recall because of a potentially dangerous electrical fault in the anti-condensation circuit - from memory. After at least three repair attempts it started icing up on a regular basis in the fridge which Samsung washed their hands of. I gave up pulling the panels off and de-icing after about a year.
This one has suddenly stopped freezing despite the display indicating -20, keeps us awake at night with the noise and we have lost all the contents.
Had a load of sensor components and PCB's fitted last week by their recomended service partner which achieved diddly squat.
I have had it with Samsung - my So-Called Smart TV ( also the second ) has lost its wiFi Module and I can no longer Screen Mirror from my Samsung Phone. Have also discovered that the phone "upgrade" model has no NFC module which its predecessor had - which means it can't be used for contactless payment.
I'll happily dig out the details of the first fridge freezer as well later.
I sent a 30-year old Patagonia Jacket back to them recently which had a broken zip and a tear in the sleeve.
THEY REPAIRED BOTH COMPLETELY FREE OF CHARGE
That's Customer service and respect for the Environment!
Samsung you should be ashamed of yourselves making such expensive and bulky items that have such a rubbish service life.
19-02-2019 04:29 PM
01-06-2021 09:32 PM
I have been in touch with watchdog in the hope they pic up on the issues of these American fridge freezers. Mine is not even 3 years old and the insulation has failed due to a manufacturer fault, in the process of taking ao.com to court over it
05-01-2023 10:02 PM
My model is RS54K4400SA 230V/50Hz. Both Fridge and freezer stopped cooling a week ago just after Christmas, and are actually warmer inside.
While waiting for Samsung approved technician over the new year closures I had cleaned the rear panel and blown all the accumulated dust. No ice blockages were seen or thawed later.
I’ve been told by the technician today that I have to buy a new one because oil has leaked out from the compressor and is circulating in the system. He could hear a watery/bubbling noise and said it means there’s a gas leak hence is not repairable. Had to pay his callout fees.
I understand it is out of warranty as I bought it 6 years ago. But if oil has leaked from the compressor which has a 10 year warranty, is this not a valid point for Samsung to consider repair/replacement?
2 years ago I had to have one of the small PCB boards replaced (cost £70 + £70 technician's callout fees) because it was not powering on at all (no lights, no motor humming).
I’m so upset and gutted, as I relied on the Samsung brand to last a decent period, but it has failed me twice already.
Really freaking out now as most of my other appliances are also Samsung.
Can anyone help? Thanks.