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speaker cut out

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my speaker on my s9 keeps cutting out when im on spotify,anything i can do to rectify this.

2 REPLIES 2
Superuser I
Superuser I

@martyn2810 

 

Hardware test: go over to your dial pad and type in *#0*#, this will bring up a number of tests.

 

One is the speaker.

 

If this needs to be looked at then a Samsung Experience Store or Samsung Service Centre can run a diagnostic test under the 2 year warranty as long as the phone hasn't been dropped or water has tripped the water indicators.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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Pathfinder

Most apps, when they are installed, are set to "optimise" battery usage by default which leads to them being disabled after a short time.  Try this

 

Settings

Apps

Select any app

Battery

Optimise Battery Usage

at the top of the screen change Apps not Optimised to All Apps

Scroll down to Spotify

Make sure the slider is off (no blue)

 

If that is the problem, then this should fix it.

 

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