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notification badges dissapear when i dismiss from lockscreen

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So I just got a brand new samsung s9 and I'm having issues with notifications.  i have it set up so apps will show badges when there are messages etc. and they work... unless i dismiss the notification from the lockscreen first. then the badge goes away.

 

the messages are still new, and show unread when i open the app... but no longer shows a badge on the home screen.

 

Ive tried restarting, clearing the cache, checked doze settings, and installing a couple of different launchers but nothing seems to be working? 

 

i dont like my lock screen to be cluttered but i have a terrible memory and keep losing track of texts and emails... anyone else seem to be having this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisM Moderator
Moderator

Hi @bran 

 

This is the way that the notification badges are designed to work. By dismissing the notification from the lock screen, you've effectively indicated that you've 'dealt with' or been made aware of the notification and therefore the badge disappears, but the message remains unread.

 

Hope this helps!

1 REPLY 1
ChrisM Moderator
Moderator

Hi @bran 

 

This is the way that the notification badges are designed to work. By dismissing the notification from the lock screen, you've effectively indicated that you've 'dealt with' or been made aware of the notification and therefore the badge disappears, but the message remains unread.

 

Hope this helps!

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